Shipping & Returns

 

Shipping Information

Domestic orders ship via USPS from Boston, Massachusetts. Shipping & handling costs will be a $5 flat rate plus $3 per item. Expedited orders shipping 2nd day air and overnight that are received by 2:00 pm EST Monday through Friday will ship the same day. Please note deliveries are not made on weekends or holidays.

Ground — $5 flat rate + $3 per item
2nd Day — $21 flat rate + $3 per item
Overnight – $34 flat rate

Currently, AguVivi only ships within the continental United States.  If you wish to make an international order, please contact us at contact@aguvivi.com.

 

Easy Returns & Exchanges

We stand by the quality of our products at AguVivi, so if you are unhappy with your purchase, we offer hassle free returns.  Unused items may be returned or exchanged within 30 days of purchase. Goods must be in original condition.

We have strict quality control, and every item is hand cut and sewn by us, so we find this event unlikely, however if you believe you have received a defective item, please contact us and we will facilitate a refund. 

To obtain a return authorization, please email returns@aguvivi.com with your order number and product description. You will receive an email with approval and return number.  Be sure to ship your item using a trackable method.

Once your return is processed, you will be refunded within 5 business days (less shipping costs) and receive an email confirmation.